If you’ve purchased a Proton VPN subscription and you’re not satisfied with the service, you can request a full refund. However, refunds are only available within 30 days of your purchase.
Here’s how to cancel your Proton VPN subscription and get a full refund:
- Go to the Proton VPN website and log in.
- Click on “Subscriptions” and scroll to the bottom of the page.
- Under the “Downgrade Account” section, click on “Downgrade Account” to cancel your subscription.
- Send a mail to support@protonvpn.zendesk.com or fill out the support form asking for a refund.
In our experience, you should get your refund within three to five business days.
After canceling Proton VPN, we recommend subscribing to NordVPN, which won’t give you a reason to cancel. It’s a well-rounded VPN with fast speeds, reliable unblocking ability, robust security, and top-notch privacy features. It also has a 30-day money-back guarantee in case you want to opt-out from purchasing it.
Read on to learn how to get your refund from Proton VPN’s website, Google Play Store, and Apple Store.
If you’re wondering how to cancel your Proton VPN subscription and request a refund, then this article is for you. Proton VPN is a fast, easy-to-use, privacy-focused VPN service, but it’s not without its faults. For example, its one-year and two-year plans are relatively expensive, and customer support is not the easiest to reach.
Thankfully, you can get a Proton VPN refund if you request it within 30 days of your purchase. In this article, we’ll show you a step-by-step guide to getting your Proton VPN refund on various operating systems. We’ll also reveal the best Proton VPN alternatives you can consider if you still want to enhance your online security.
NordVPN, our top VPN service, is a faster, more secure, and more private VPN compared to Proton VPN, and it has a dependable 30-day money-back guarantee. Hence, we recommend opting for NordVPN if you want to keep your online anonymity and have access to enhanced security features.
How to Cancel Your Proton VPN Subscription Via Website
If you want to take advantage of the Proton VPN money-back guarantee and cancel your subscription within 30 days of purchasing the provider, follow the steps below to get a Proton VPN refund through its website. This is how to go about it:
- Go to the Proton VPN website and log into your Proton VPN account.
- Click on “Subscriptions” and scroll to the bottom of the page.
- Under the “Downgrade Account” section, click on “Downgrade Account.” You’ll see a pop-up message asking you to confirm if you want to cancel your account.
- Contact Proton VPN’s customer support team for your refund. You can send a message to the VPN provider at support@protonvpn.zendesk.com. Alternatively, you can fill out the support form at the help center of the Proton VPN website. You should then get a response with details about your refund.
Note that your account might be tied to other Proton VPN services such as Proton Mail, Proton Drive, and Proton Calendar. Double-check if canceling your account doesn’t affect these other services.
How to Cancel Your Proton VPN Subscription on iOS (Apple Store)
Your Proton VPN refund will come from Apple if you paid for this provider through the Apple Store. There’s no guarantee that you’ll get a refund, but it’s still worth a try.
Follow these steps to get a refund from the Apple Store:
- Go to “Settings” on your iOS device, whether an iPhone or an iPad.
- Click on your Apple ID profile icon and select your name.
- Choose “Subscriptions.”
- Select “Proton VPN” and click on “Cancel Subscriptions.”
- After canceling your subscription, visit the reportaproblem.apple.com.
- Enter your Apple username and password.
- Tap “I’d like to,” then select “Request a Refund.”
- Choose your reason for requesting a refund and click “Next.”
- Select “Proton VPN” from among the apps and subscriptions and click “Submit.”
It might take from 48 hours to 60 days to receive a refund. You can check the status of your refund request by logging into reportaproblem.apple.com with your Apple ID and clicking on “Check Status of Claims.”
Keep in mind that you can also use a free VPN for iPhone if you don’t want a paid service provider but are still worried about your online privacy.
How to Cancel Your Proton VPN Subscription on Android (Google Play Store)
If you purchase Proton VPN using the Google Play Store, your Proton VPN refund is entirely in the hands of Google. From our experience, it’s hard to get a refund from the Google Play Store, but it’s not impossible — especially if you cancel after 48 hours of your purchase.
Here are the steps to follow if you want to cancel Proton VPN through the Google Play Store:
- Log into your Google account and open the Google Play Store.
- Click on the profile icon. It should be on the top-right corner of your screen.
- Go to the “Payments and Subscriptions” section to view your active orders.
- Select “Proton VPN,” click on “Manage,” and then “Cancel Subscription.”
- After canceling, click on “Account and Purchase History.”
- Select Proton VPN and click on “Request a Refund.”
You should get a response within one business day. However, sometimes, it might take up to five business days.
The Best Alternatives to Proton VPN
If you’re canceling your Proton VPN subscription, you need another VPN to keep you safe online. Fortunately, there are premium VPNs that are faster, more secure, and cheaper than Proton VPN. We’ll discuss the features of our top three VPN services, starting with our favorite Proton VPN alternative and the best all-around VPN: NordVPN.
1. NordVPN: The fastest, most secure, and most reliable VPN provider
If you’re canceling Proton VPN, NordVPN should be your next point of call. It’s the overall best VPN service, ideal for many use cases, from streaming to torrenting. In our tests, we’ve found NordVPN to be a fast and reliable VPN service. For instance, we are always able to unblock streaming services without any issues when using this provider.
NordVPN is slightly more expensive than Proton VPN, but it’s worth paying a little more to enjoy secure servers and excellent privacy features. Plus, you can easily cancel your NordVPN subscription and get a refund.
Why we chose NordVPN:
- Easily change your IP address with its 6000+ servers in 61 countries.
- Stream HD or 4K movies lag-free.
- Unblock Netflix and other streaming providers like Amazon Prime Video, Disney Plus, and Hulu.
- Enjoy safe and fast torrenting with its dedicated torrenting servers.
- Browse privately thanks to its strict no-logs policy and RAM-only servers.
- Get help quickly by using its live chat option.
You can try NordVPN risk-free thanks to its 30-day money-back guarantee. This will give you the opportunity to test all of its features and see if it is suited to your needs. NordVPN also offers some great discounts for new subscribers.
Explore this excellent VPN service in our NordVPN review.
2. Surfshark: The most affordable alternative to Proton VPN
If you find NordVPN’s prices offputting, give Surfshark a thought. It’s the most affordable VPN, with yearly and two-year plans that cost just about the price of a cup of coffee (between $2-$4 per month). Despite its bargain prices, Surshark doesn’t skimp on features.
Why we chose Surfshark:
- Enjoy a wide selection of IP addresses from 3200+ servers in 100 countries.
- Connect to as many devices as you want through its unlimited simultaneous connections.
- Unblock Netflix and all the major streaming services.
- Save money on your VPN purchase when you subscribe to its long-term plans.
Surfshark also offers a 30-day free trial in the form of a money-back guarantee. So, if you decide not to purchase the provider, you can get a full refund.
If you want to learn more about what Surfshark has to offer, check out our comprehensive Surfshark review.
3. CyberGhost: Proton VPN alternative for streaming and torrenting
CyberGhost is also another useful Proton VPN replacement, especially for people new to VPNs. When testing CyberGhost, we found its apps intuitive and well-organized. In addition, we were impressed with CyberGhost’s capabilities regarding torrenting and streaming, which is largely due to its dedicated torrenting and streaming servers.
However, if you do end up testing the service and not finding the features you are looking for, you can cancel your CyberGhost subscription and get your money back within five to 10 business days.
Why we chose CyberGhost:
- Choose from 11500+ servers in 100 countries.
- Access Netflix and other popular streaming platforms.
- Enjoy its beginner-friendly apps and interface if you are not used to using a VPN.
- Bypass internet censorship with its NoSpy servers, which hide your VPN use.
- Take advantage of its dedicated streaming and torrenting servers and download or watch your favorite content easily.
You can take CyberGhost for a test run using its 45-day money-back guarantee. Click the link below to get a special CyberGhost discount.
Want to take a closer look at CyberGhost? You can read all about its wide range of features in our CyberGhost review.
Terms and Conditions for Getting a Refund From Proton VPN
Now that you are familiar with how to cancel your Proton VPN subscription, here’s what you should note about getting a refund from the provider:
- Proton VPN might not offer you a full refund. It might cancel your subscription and refund the calculated amount based on the period you’ve not used (your Proton VPN account credits).
- A refund is not available if you pay by cash or bank transfer. The Proton VPN money-back guarantee is only available if you buy the VPN anonymously with Bitcoin or if you use a credit/debit card or PayPal.
- You must cancel your subscription and contact customer service within 30 days. To get a full refund, your request for cancelation must be within the 30-day mark from when you first purchased Proton VPN.
- Refunds are only available for users who subscribed through the website or its apps. If you have purchased Proton VPN through a third party, you must contact them, as your refund will depend on their own refund policy.
- Refunds come in the original currency and payment method you used. If you want the money converted to another currency, Proton VPN will decide which exchange rate it uses.
Factors to Consider Before You Cancel Your Proton VPN Subscription
Before you decide to cancel your Proton VPN subscription, think about the following:
- Purpose of cancelation: Don’t cancel your subscription as a knee-jerk reaction. Once you request a Proton VPN refund, you can’t get another one. So, if you’re not satisfied with the service, be ready to move on to another provider. You can also cancel your subscription without a refund.
- The terms and conditions of Proton VPN’s refund: Proton VPN might not give you a full refund. Instead, you’ll get paid for the number of days you’ve not used the service. If you want a full refund, your best bet is to cancel as early as possible, within the first week of your subscription.
- Removing any auto-renewal: Double-check your account to make sure that there’s no recurring subscription on your account.
- A Proton VPN alternative: Before you cancel your Proton VPN subscription, have a replacement in mind. As we’ve already mentioned, NordVPN offers the best features and performance to browse safely and privately online.
Canceling Your Proton VPN Subscription: The Bottomline
If you’re not happy with Proton VPN’s service, a refund is available. The VPN might give you a partial refund for the days you’ve not used the service. There’s also a good chance of getting a full Proton VPN refund as long as you request your money back within 30 days of your purchase.
After getting your refund, we recommend investing in NordVPN, a robust and reliable VPN service. NordVPN also has a 30-day money-back guarantee that you can take full advantage of to test all of its features.
We’ll answer the most commonly asked questions about getting a refund on your Proton VPN purchase below. Click on a question to reveal the answer. If you have any other questions, leave a comment and we’ll provide an answer.
You can cancel your Proton VPN subscription by doing the following:
- Go to the Proton VPN website and log in.
- Click on “Subscriptions” and scroll to the bottom of the page.
- Under the “Downgrade Account” section, click on “Downgrade Account” to cancel your subscription.
Proton VPN offers a 30-day money-back guarantee on its paid plans. This means that you can get a full refund as long as you request it within 30 days of your initial purchase.
To stop your Proton VPN plan from renewing, you must downgrade your subscription before it ends. This is how you can do this:
- Log into the Proton VPN website with your credentials.
- Select “Subscriptions” and scroll to the bottom of the page.
- Go to the “Downgrade Account” section and click on “Downgrade Account” to stop your subscription from renewing.
