Even though NordVPN is our highest-ranked VPN, we understand that it may not be a good fit for all users. We’ve detailed the steps involved in canceling NordVPN below:
- Go to the NordVPN website.
- Log in to your account.
- Click on the “Billing” icon in the menu sidebar on the left-hand side of the screen.
- Select the “Subscriptions” tab located in the centre of the page.
- Click on the blue “Manage” button next to your NordVPN subscription.
- Press the “Cancel Auto-Renewal” button.
- You have successfully canceled your NordVPN subscription!
Even though you’ve chosen to cancel your NordVPN subscription, we’d highly recommend subscribing to an alternate, cheaper, service provider to ensure your internet access remains secure.
Surfshark is one of the best alternatives on the market and provides many of the same features as NordVPN but a lower cost.
Surfshark
Important: this method will not work if you purchased you subscription from the App Store or Play Store. For instructions on how to cancel NordVPN on Android or iOS, continue reading the article below.
NordVPN is our highest-ranked VPN as it excels on all our parameters of testing, such as speed, security, server network, and ease of user. However, NordVPN may not be everyone’s cup of tea, and we understand if users want to cancel their existing subscriptions.
We have created a step-by-step guide to help you cancel NordVPN subscription. However, before you cancel it, there are a few important things you should keep in mind.
What You Need to Know Before You Cancel NordVPN
Depending on where you bought the subscription from, the cancellation process might be slightly different.
- A NordVPN mobile subscription can’t be canceled via the app: You’ll have to use the official website, App Store, or Play Store to cancel your subscription.
- Subscriptions purchased from the App Store or Play Store can only be canceled through their respective applications: If you subscribed on mobile, you’ll have to cancel via the store (App Store or Play Store) that you bought it from.
- NordVPN only offers refunds for subscriptions canceled within 30 days: Thanks to the 30-day NordVPN free trial, you can get your full amount back if you cancel within 30 days.
Now that we’re familiar with this basic information, let’s move on to the steps involved in canceling NordVPN.
How to Cancel NordVPN on Desktop: Step-by-Step Guide
Canceling your NordVPN subscription using your desktop browser is perhaps the easiest way to go. There are two ways to cancel your NordVPN subscription on your desktop – through live chat or through NordVPN’s website interface.
We tried both methods, and compiled the steps we took. Here’s how you can cancel your NordVPN subscription on your desktop.
- Go to the NordVPN website.
- Click on the “Log in“ tab at your screen’s top right.
- You will now be prompted to enter your username and password. If you signed up for NordVPN using a Google or Apple account, you can also sign in with those.
- Click on the “Billing” icon in the sidebar on your screen’s left.
- Select the “Subscription” tab on the next page that opens up. It’s usually placed in the middle of the screen, next to Billing history.
- All your active Nord subscriptions should now be visible. The auto-renewal setting under your NordVPN standard plan will be set to “ON.” Click on the blue “Manage” button beside it.
- The box that pops up will give you information on what happens if you cancel your NordVPN subscription. Carefully read this information and click the “Cancel auto-renewal” button when ready.
- You’ll be redirected to the “Subscriptions” page, where automatic renewal should be turned off. NordVPN will also send you an email confirming that auto-renewal has been canceled.
If you followed the steps listed above, your NordVPN subscription should be canceled.
Keep in mind that cancelling NordVPN means you will no longer be protected by a VPN. Are you looking for a different VPN provider to use instead of NordVPN? We recommend Surfshark, since it’s cheaper and offers excellent privacy and security features that will hide your internet traffic and allow you to change your IP address.
Remember:
If you go to the subscriptions page and see no existing subscriptions, you probably made the NordVPN purchase through the Google Play Store or Apple App Store. As we explain below, canceling NordVPN on Android and iOS is very easy.
How to Cancel NordVPN on iOS and macOS: Step-by-Step Guide
When canceling NordVPN on your iOS device, you don’t need to visit the NordVPN website. Instead, you need to access your subscriptions menu in “Settings.” Here’s how you can do that:
- Click on the gear-shaped “Settings“ icon on your iOS device. Spotlight search can also be used to find your settings.
- In the “Settings” menu, select the button right at the top. It should have your initials or display picture in a circle.
- Click on the “Subscriptions” tab in the following menu.
- All subscriptions you’ve purchased through the App Store should be visible on the next page. Click on NordVPN and then select cancel subscription.
- Press the “Confirm” button on the pop-up window that appears
- You’ve successfully canceled your NordVPN subscription on iOS. You can use a free VPN for iPhone if you don’t want to pay for a premium provider like NordVPN.
If you’re using a Mac, the steps for cancellation are slightly different:
- Open the App Store on your Mac.
- Click on the icon in the bottom left, which shows your display picture or initials.
- All the apps you’ve downloaded on your iOS devices should be visible. Click on “Account Settings,” towards the top of your screen.
- Sign in with your Apple ID if you’re prompted to do so.
- Scroll down the list that appears on the next screen till you find the “Manage” section and click on the blue “Manage” button next to subscriptions.
- Find your NordVPN subscription and click on it.
- Click on the cancel subscription button in the next window that opens up.
- You’ve now successfully canceled NordVPN on your Mac. We recommend using a free VPN for Mac while you shop for another premium provider.
How to Cancel NordVPN on Android: Step-by-Step Guide
Canecling NordVPN on Android is straightforward and can be done through the Play Store. Simply follow the steps listed below:
- Open the Google Play Store app on your Android device.
- Click on the circular icon in the top right of the screen to open the “Settings” menu.
- Select “Payments & subscriptions” from the menu.
- Click on the “Subscriptions option” in the next tab that opens up.
- Select NordVPN from the list of subscriptions and press the “Cancel” button.
- Your NordVPN should now be canceled!
How to Cancel a NordVPN Subscription by Email
You can also cancel your NordVPN subscription by emailing their support team. Simply write a mail to support@nordaccount.com from the email ID you used at the time of registration.
Be sure to include your subscription details in the mail and request a refund if you purchased your subscription less than 30 days ago.
It’s also possible to send a mail to customer support directly from the NordVPN account dashboard on their website. After logging into the NordVPN website, look for “support@nordaccount.com” at the bottom of the page and click on it.
How to Get Your Money Back From NordVPN
You’re entitled to a full refund if you cancel your NordVPN subscription within 30 days of its purchase. The easiest way to get a full refund is by using NordVPN’s live chat, the process for which we’ve explained below.
If you’ve already canceled your NordVPN subscription using one of the methods listed above, then skip to step 4.
- Go to the NordVPN website and log in.
- Click on the Chat bubble icon located on the bottom left side of the screen. This will open up NordVPN’s live chat support.
- NordVPN’s chatbot will initially greet you. State that you want to cancel your subscription and get a refund.
- The chatbot will then guide you through canceling your NordVPN subscription before passing you on to a live agent to initiate the refund. The bot may require details about your email address, payment method, and date of purchase before transferring you to a live agent.
- Once connected to a live agent, ask them to proceed with the refund provided you’re within the 30-day money-back period. You can check out our conversation below with the NordVPN agents to get a better idea. As you can tell, it’s fairly straightforward.
- The agent will confirm that your subscription is being canceled and that a refund should reflect in your account within 5-10 working days. You will also receive a copy of the chat transcript, which confirms the cancellation and refund.
- You can now end the chat as your request for a refund has been successfully submitted. Be sure to check your bank account after a few days to see if the refund has been credited.
The Three Best VPN Alternatives to NordVPN
If you’re canceling your NordVPN subscription, we recommend choosing another VPN provider as it’s relatively unsafe to browse the web without one.
Of course, given that NordVPN is our highest-ranked VPN finding alternatives that match up to it may be a little difficult. However, we tested a variety of VPNs, and have several alternate recommendations.
1. Surfshark: A cheaper alternative to NordVPN
If NordVPN’s price is an issue, look no further than Surfshark. Our second-highest-rated VPN offers similar security and privacy features to NordVPN but at a much-reduced price.
Moreover, despite its low price, Surfshark is incredibly fast, offering up to 90% of your original internet speeds, making it an ideal option for activities like gaming or torrenting.
- Very user-friendly and works with Netflix and torrents
- 30-day money-back guarantee. No questions asked!
- Cheap with many extra options
Surfshark also offers a 30-day money-back guarantee, so if you want to cancel Surfshark because it doesn’t suit your needs, you can get a full refund.
If you’d like to know more about Surfshark before subscribing to their service, you can read all about their features as well as the tests we conducted when researching this VPN in our in-depth Surfshark review. You can even have a look at how it differs from NordVPN in our Surfshark vs NordVPN comparison.
2. CyberGhost: A NordVPN alternative with a larger server network
NordVPN has more than 5500 servers in 61 countries and a pretty extensive server network. Unfortunately, it doesn’t have servers in certain regions, like India.
Moreover, it offers virtual servers in a few other countries, which your ISP or streaming platform can detect. On the other hand, CyberGhost has more than 9000 servers in 91 countries, including Argentina, where NordVPN only offers virtual servers.
We’ve tested CyberGhost thoroughly, and if you want a VPN that offers a diverse server network, it’s hard to go wrong with a reliable provider like CyberGhost.
- Very user-friendly
- High quality for a low price
- Torrents and Netflix possible
We performed our own detailed CyberGhost test to make sure we only recommend the best of the best to you. Feel free to have a look at our results if you’d like to learn more about this provider! Want to see how it’s different from NordVPN? Check out our CyberGhost vs NordVPN comparison for all the details.
3. Private Internet Access: A secure and private NordVPN alternative
Security and privacy really aren’t pain points for NordVPN. It uses leading encryption protocols and has a robust “no log” policy. However, it does offer only OpenVPN, IKEv2, and its own proprietary NordLynx VPN protocol.
While this should be sufficient for most situations, users who prefer using PPTP or the standard WireGuard protocol can consider PIA VPN, which is as good, if not better, at offering secure internet access.
- Strong focus on privacy and security
- Good price
- Fast and stable servers
During our PIA review, we were especially impressed with the company’s focus on privacy and security.
Canceling Your NordVPN Subscription: The Bottom Line
A NordVPN subscription can be canceled in many ways, depending on how you purchased it. The easiest way to cancel NordVPN and request a refund is to use the website’s live chat functionality. The live chat can be accessed after logging in to your account on the NordVPN website.
Request the chatbot to cancel your subscription and issue a refund, if applicable. The chatbot will help cancel your subscription before transferring to you a live agent who will confirm the refund. Before canceling your subscription, check out these great discount offers on NordVPN.
| VPN | Why this VPN is a better choice |
|---|---|
| Surfshark | It’s relatively cheaper and offers similar speeds and performance |
| CyberGhost | Boasts a larger server network, with servers in countries like Argentina where NordVPN does not have servers |
| Private Internet Access | Allows users to choose from a wider range of encryption protocols and 30,000 servers |
The FAQ section below answers some of the most commonly asked questions about canceling NordVPN. If there any questions we haven’t answered, please leave them as a comment and we’ll revert as soon as possible.
The easiest way to cancel your NordVPN subscription is through their official website, which can be done following the steps below:
- Go to the NordVPN website.
- Log in to your account.
- Open the “Billing” section from the sidebar.
- Select the “Subscriptions” option.
- Switch off auto-renewal for the NordVPN subscription.
Switching off auto payments will cancel your NordVPN subscription. If less than 30 days have passed since you purchased NordVPN, you can request a full refund via live chat.
Yes, you can cancel a NordVPN subscription anytime. However, a refund on cancellation is only available if you cancel within 30 days of purchasing the subscription. If you cancel past this money-back guarantee period, your subscription will end at the end of the period you have paid for.
NordVPN does not have a free trial, but it does offer a 30-day money-back guarantee, which effectively means you get a 30-day free trial with no questions asked.
This means that you’ll get all your money back if you cancel your subscription within 30 days. As such, the 30-day money-back guarantee can be used to try our NordVPN for free.
When you cancel a NordVPN subscription, you won’t be able to use its services once the initial subscription period ends. This means you cannot use NordVPN’s servers anymore to protect your location and change your IP address.
NordVPN’s cancellation policy states that a subscription canceled within 30 days of its purchase will be fully refunded.
Check out our guide on NordVPN’s money-back guarantee for details on how you can get a full refund on your subscription by canceling it within 30 days.
